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Dispatch, delivery and export shipping.
Wrong or damaged item? We'll make it right.
Report a manufacturing defect and we'll look into it.
Cleaning, storage and keeping tips aligned.
Ask us for the status of your order.
Bulk, wholesale and export enquiries.
Frequently asked
Delivery time depends on the model, quantity and destination. We ship within India and export internationally — send us your requirement and we'll confirm dispatch and delivery timelines with your quote.
Contact us as soon as possible with your order details and photos of the item. We'll review it and arrange a replacement or resolution.
Every model is inspected before dispatch, but if you find a manufacturing defect, get in touch with the model code and a photo and we'll look into it.
Clean tips with a soft, lint-free cloth and store them with tip guards or in their case so the points stay aligned. Avoid prying, twisting or using them as levers, and keep coated and ceramic tips away from harsh abrasives.
Yes — we welcome bulk, wholesale and export enquiries. Send the model codes and quantities you need through the contact page or email exports@alisprofessional.com.
Email us with your order details as soon as possible and we'll confirm the current status and what can still be changed.
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